Community Care Administration Community Care Administration

Philosophy of Care

Our organization is committed to access and equity within a social justice framework and is expressed by:

  • Respecting and protecting the right of our clients to maintain independence and control over their lives.
  • Enhancing our clients’ quality of life.
  • Maximising the health and wellbeing of our clients.
  • Effective, relevant and timely services.
  • Respect for clients individual human worth, dignity and privacy.
  • To be informed about available services.


Rights & Responsibilities

 Clients Rights:

  • To decline an offer of service without penalty
  • To appeal decisions about service changes
  • To be treated with dignity and respect
  • To have your individual customs, culture and religious beliefs respected without discrimination or prejudice
  • To have a support person or advocate of your choice present during any care-related discussions
  • To have your personal information, and/or your personal images or photographs protected in accordance with our legal obligations to you, and only released with your written consent
  • To request access to any personal information we hold about you
  • To make a complaint without fear of retribution.


Client Responsibilities:

  • To treat the staff and other clients of Flinders Shire Council Community Care Program with respect and courtesy
  • To provide a safe work environment for care workers coming into your home
  • To accept responsibility for the results of any decisions or choices you make in relation to the care and support provided.


What do our services involve? 

Domestic Assistance: 
Refers to assistance with domestic chores including: cleaning, dishwashing, washing clothes, ironing and bill paying. Community Care is not a cleaning service and does not include spring cleaning, cleaning up after pets or visitors, moving heavy furniture and polishing furniture as part of our everyday services.

Personal Care:
Refers to assistance with daily self care tasks, such as bathing, dressing, toileting, eating, grooming, getting in and out of bed and moving about the house.

Refers to assistance with transportation to assist clients to get out and about in the community.

Home Maintenance:
Refers to assistance with the maintenance and minor repair of the clients home, garden or yard to keep their home in a safe and habitable condition.

Social Support:
Refers to assistance provided either within the home environment or while accessing community services or facilities, which is primarily directed towards meeting the client’s need for social contact and/or need for assistance in order to participate in community life.

Is provided in order to give the carer some time away from the person for whom they care.

Meals on Wheels: 
Refers to assistance with providing nutritious meals consisting of an entrée, main meal, dessert, juice and bread delivered to the home.

Nursing Care: 
Refers to professional care under the guidance of a Registered Nurse. It includes time spent recording observations of a client.

Day Centre:
Refers to attendance/participation in structured group activities designed to develop and maintain social interaction which are conducted in a centre based setting. Activities may include lunches, outings day and overnight trips.

Our program has a small supply of medical aids and equipment available to our clients for short term loan. 


Please note: 

  • Some services require a client contribution fee. You will not be refused services if you are unable to pay as per the Hardship Policy.
  • All prospective clients need to be assessed for eligibility before commencement of services.
  • Our programs are dependant on government funding, where services are at capacity clients will be placed on a waiting list until a vacancy appears.


How much does this service cost? 

The Community Care Fees Policy aims to ensure a fair and equitable approach to client contributions for our services. Please refer to the Guidelines for Community Care Programs for the costs of services for the different programs.  

All clients are eligible to seek financial hardship assistance with their fees. To apply for financial hardship assistance clients or their representatives will need to complete a financial hardship application form and submit to the Community Care Manager.


Confidentiality and Privacy

We have a legal obligation to ensure that your personal information is kept confidential and not revealed to anyone without your permission. Your privacy and confidentiality is very important, this will be reflected in every aspect of your dealings with Community Care.

What type of information will you obtain from me?
Only information that is required, to provide you with a service, as well as information which is required by the funding bodies will be collected upon your consent. You have the right to withdraw consent to the release of your personal information at any time by notifying the Community Care Manager.

What do we use this information for?
This information assists us to provide you with services suitable for your individual needs.

Who will obtain this information from me?
Our trained staff will arrange to visit you for your initial assessment. You have the right to arrange to have someone you trust present at this assessment and to nominate a personal advocate of your choice.

Where will my personal information be stored?
All information is in your client file. The files are kept in a locked filing cabinet in a locked office.  Any computer information is protected by a password and only accessible by authorised users.

Who has access to my information?
Only the staff involved in the provision of your care and organisations or people who you have given consent in writing, have access to your information. Some information that you give us is sent to the government departments who fund our organization for the purpose of gathering statistics.

If my services cease for any reason, will you keep my information?
Yes.  We have a legal obligation to keep your files for seven years. After that your file is destroyed.

Withdrawal of Consent
Your service will not be affected if you decide not to provide consent for your services to be discussed with other agencies involved in your care, or for statistical data to be sent to the national repository. You have the right to withdraw your consent at any time by contacting the Community Care Manager.



Flinders Shire Council Community Care

34 Gray Street  


Ph: (07) 4741 2960 

After hours: 0427 410 301

Fax: (07) 4741 2964   



Flinders Shire Council Head Office

34 Gray Street


Ph: (07) 4741 2900

Fax: (07) 4741 1741




Hughenden Health Centre 

12 Richmond Hill Drive 


Ph: (07) 4741 2800 

Fax: (07) 4741 1617  


Hughenden Surgery

22 Brodie Street


Ph: (07) 4741 1446

Fax: (07) 4741 1085


Hughenden Police Station 

59 Brodie Street  


Ph: (07) 4741 1411       

Fax: (07) 4741 1148 


Hughenden Ambulance

 22 Betts Street


Ph: (07) 4741 1511

Fax: (07) 4741 1498


Hughenden Fire Station

4 Swanson Street


Ph: (07) 4741 1573


Aged Care Complaints Commission

GPO Box 9848


Ph: 1800 550 552



Department of Communities, Child Safety and Disability Services

GPO Box 806


Ph: 1800 080 464




My Aged Care

Ph: 1800 200 422