Home Care Packages (HCP) Home Care Packages (HCP)

Home Care Packages

The Home Care Packages Program commenced on 1 August 2013, replacing the former packaged care programs – Community Aged Care Packages (CACPs), Extended Aged Care at Home (EACH) packages and Extended Aged Care at Home Dementia (EACHD) packages.
On 20 April 2012, the Australian Government unveiled Living Longer Living Better, a comprehensive 10 year package to reshape aged care in Australia.
The Living Longer Living Better aged care reform package provides $3.7 billion over five years.  It encompasses a 10 year reform program to create a flexible and seamless system that provides older Australians with more choice, control and easier access to a full range of services, where they want it and when they need it.
There are four levels of Home Care Packages, including two new levels:

  • Home Care Level 1 – a new package to support people with basic care needs.
  • Home Care Level 2 – a package to support people with low level care needs, equivalent to the former Community Aged Care Package (CACP).
  • Home Care Level 3 – a new package to support people with intermediate care needs.
  • Home Care Level 4 – a package to support people with high care needs, equivalent to the former Extended Aged Care at Home (EACH) package.


To check eligibility and to be referred  for services prospective clients or their carers need to contact the My Aged Care team on either 1800 200 422 or website www.myagedcare.gov.au 


Home Care Packages

Consumer Directed Care is a way of delivering services that allows consumers to have greater control over their own lives by allowing them to make choices about the types of aged care and services they access and the delivery of those services, including who will deliver services and when. 

Under the CDC approach clients are encouraged to identify goals, which could include independence, wellness and re-ablement. These goals will form the basis of the Home Care Agreement and care plan. Consumers will decide the level of involvement they wish to have in managing their package, which could range from coordination of care and services, to a less active role in decision making and management of the package. Ongoing monitoring and formal review and reassessments will occur at least every 12 months or as consumers needs change to ensure the package of care continues to be appropriate for clients.

The Department of Human Services will advise of the maximum fees payable, which will then be negotiated with clients. Currently clients are charged $3.00 per hour for services. Case Management and Nursing Care of 1 hour per week is not charged. For additional services fees will be negotiated with clients. The basic daily care fee charged cannot be more than 17.5% of the single person rate of the basic age pension.

When a client exceeds their level of care as per these guidelines they must be prepared to be assessed by the Aged Care Assessment Team (ACAT), if they have not already done so (Community Care staff will assist with this process if required), clients must be prepared to move to the next level of care when a package becomes available, if assessed as needed.


Home Care Standards

Standard 1  Effective Management
The service provider demonstrates effective management processes based on a continuous improvement approach to service management, planning and delivery.

Standard 2  Appropriate Access and Service Delivery
Each service user (and prospective service user) has access to services and service users receive appropriate services that are planned, delivered and evaluated in partnership with themselves and/or their representative.

Standard 3  Service User Rights and Responsibilities
Each service user (and/or their representative) is provided with information to assist them to make service choices and has the right (and responsibility) to be consulted and respected.  Service users (and/or their representative) have access to complaints and advocacy information and processes and their privacy and confidentiality and right to independence is respected.