HCP (Home Care Packages)

The Home Care Packages Program supports you to live independently in your own home for as long as you can. The Australian Government provides a subsidy towards a package of care, services and case management to meet your individual needs. The Home Care Packages Program provides four levels of support

  • Home Care Level 1 – basic care needs
  • Home Care Level 2 – low level care needs
  • Home Care Level 3 – intermediate care needs
  • Home Care level 4 – high care needs

Your home care package funds can be used to purchase a wide range of services including

  • Support services, such as help around the home, visiting the doctor and attending social activities
  • Personal care, with showering, dressing and moving around the home
  • Clinical care, such as nursing, allied health and physiotherapy for mobility and strength
  • Nutrition such as assistance with preparing meals, including special diets for health, assistance with using eating utensils and assistance with feeding

Aged Care Assessment Team will assess your care needs and goals and will approve for your Home Care Package level. Contact the My Aged Care team on 1800 200 422 or visit the My Aged Care Website www.myagedcare.gov.au

Home Care Packages

Consumer Directed Care is a way of delivering services that allows consumers to have greater control over their own lives by allowing them to make choices about the types of aged care and services they access and the delivery of those services, including who will deliver services and when.

Under the CDC approach clients are encouraged to identify goals, which could include independence, wellness and re-ablement. These goals will form the basis of the Home Care Agreement and care plan. Consumers will decide the level of involvement they wish to have in managing their package, which could range from coordination of care and services, to a less active role in decision making and management of the package. Ongoing monitoring and formal review and reassessments will occur at least every 12 months or as consumers needs change to ensure the package of care continues to be appropriate for clients.

The Department of Human Services will advise of the maximum fees payable, which will then be negotiated with clients. Currently, clients are charged $3.00 per hour for services. Case Management and Nursing Care of 1 hour per week is not charged. For additional services fees will be negotiated with clients. The basic daily care fee charged cannot be more than 17.5% of the single person rate of the basic age pension.

When a client exceeds their level of care as per these guidelines they must be prepared to be assessed by the Aged Care Assessment Team (ACAT), if they have not already done so (Community Care staff will assist with this process if required), clients must be prepared to move to the next level of care when a package becomes available, if assessed as needed.

Home Care Standards

Standard 1 Effective Management

The service provider demonstrates effective management processes based on a continuous improvement approach to service management, planning and delivery.

Standard 2 Appropriate Access and Service Delivery

Each service user (and prospective service user) has access to services and service users receive appropriate services that are planned, delivered and evaluated in partnership with themselves and/or their representative.

Standard 3 Service User Rights and Responsibilities

Each service user (and/or their representative) is provided with information to assist them to make service choices and has the right (and responsibility) to be consulted and respected. Service users (and/or their representative) have access to complaints and advocacy information and processes and their privacy and confidentiality and right to independence is respected.