Water & Sewerage Reporting
WATER AND SEWERAGE CUSTOMER SERVICE STANDARD (CSS)
Flinders Shire Council (hereinafter referred to as ‘Council’) is a registered service provider (SP54) of water supply and sewerage services under the [State] Water Supply (Safety and Reliability) Act 2008. One of the requirements of the Act is for service providers to establish and promote customer service standards.
Council has issued the Water Supply and Sewerage Services Customer Service Standards to meet the requirements of the Water Supply (Safety and Reliability) Act 2008 and to act as a stimulus to improve services through a focus on customer expectations.
The Customer Service Standard (CSS) ensures you, as customers, are aware of Council’s obligations and standards relating to the services we provide and your rights as a customer. The CSS sets outs the expectations we have of you to provide information and comply with council policies and procedures.
The CSS outlines the process for establishing new services, billing, metering, accounting, customer consultation, lodging complaints and dispute resolution.
The Customer Service Standards contain performance targets that are used to measure our service and encourage continual improvement.
Drinking Water Quality Management Plan (DWQMP) Report
DEWS Key Performance Indicators (KPI) Report